Policy Statement

1. Company Overview

Pyur Spices is engaged in supplying high-quality whole spices, powdered spices, blended seasonings, and premium spice extracts. Our range includes cumin, cardamom, cloves, black pepper, dry ginger, turmeric, chilli varieties, coriander, amchur powder, chaat masala, hing jeera, and specialized extracts like turmeric extract, red chilli extract, and black pepper extract.

Product specifications, descriptions, and availability may be updated periodically based on sourcing, seasonality, and market conditions.

2. Privacy & Data Handling Policy

We respect the privacy of our customers and business partners. Information such as name, contact details, email, address, and inquiry data is collected solely for communication, order processing, and business coordination.

• No personal data is sold, rented, or shared for marketing purposes.
• Information may be shared with logistics or service partners strictly for order fulfilment.
• We maintain reasonable security measures to protect stored data.

3. Order Processing & Dispatch Policy

Orders are processed based on product availability, order volume, packaging requirements, and destination (domestic/export).

• Dispatch timelines vary depending on product type and quantity.
• Bulk and export orders may require additional processing time.
• Delivery timelines depend on logistics providers and transit conditions.

Customers must ensure accurate shipping details at the time of order confirmation.

4. Return, Replacement & Refund Policy

Due to the nature of spice and food-grade products, returns are limited and considered only under specific conditions:

• Incorrect product delivered
• Damaged packaging during transit (reported within 24–48 hours)
• Verified dispatch mismatch

Opened, used, or improperly stored products will not be eligible for return or refund.

5. Order Cancellation Policy

Orders can be cancelled only before processing or dispatch. Once goods are packed or shipped, cancellation requests may not be accepted.

6. Pricing & Commercial Terms

Prices are subject to change based on raw material availability, market conditions, and order quantity. Bulk and export inquiries may have customized pricing, packaging, and payment terms.

7. Product Quality & Storage Responsibility

We ensure hygienic handling and quality checks before dispatch. However, customers are responsible for proper storage after delivery to maintain freshness, aroma, and shelf life.

Pyur Spices is not responsible for quality degradation due to improper storage, humidity exposure, or handling after delivery.

8. Website Use & Disclaimer

All product details and content on this website are for informational purposes. The company reserves the right to update or modify content, policies, or product specifications without prior notice.

9. Contact Information

For any queries or policy-related communication, contact: